What we do

At ICH, we work to understand the critical role communication plays in patient safety and quality of care in healthcare settings.

We take an interdisciplinary approach, combining the expertise of linguists and communication specialists with the insider’s perspective of healthcare academics and clinicians.

We develop localised, practical, evidence-based training in the values, communication skills and strategies essential for healthcare professionals to foster professional practice that aligns with national guidelines and local policies, and ensure the quality and safety of the patient experience.

We also work with senior management to shift any of the blocks to implementing the recommendations we make, and apply findings from our research to develop educational resources for preservice medical, allied health and nursing students.